Shipping policy

Last Updated: August 22, 2026

At Renoarmy, we are committed to providing customers with clear, reliable, and transparent shipping information.

This Shipping Policy explains our shipping destinations, order processing times, shipping costs, estimated delivery times, tracking procedures, address requirements, and how we handle delayed, lost, damaged, or returned shipments.

By placing an order with Renoarmy, you acknowledge and agree to the shipping terms described below.

1. Shipping Destinations

Renoarmy ships to the United States and to eligible international destinations available during checkout.

Shipping availability may vary depending on:

  • Destination country or region

  • Product availability

  • Carrier service availability

  • Local laws or shipping restrictions

  • Customs or import requirements

If no shipping option appears after you enter your delivery address during checkout, we are currently unable to ship the selected order to that destination.

2. Shipping Costs

We currently provide free standard shipping on all eligible orders.

There is no minimum purchase requirement for free standard shipping unless otherwise clearly stated on our website or during checkout.

If expedited, premium, or other optional shipping services are available, the applicable shipping charge will be clearly displayed before you complete your purchase.

All applicable product prices and shipping charges displayed by our store are shown in USD, unless another supported currency is specifically displayed during checkout.

No undisclosed standard shipping fee will be added after an order has been submitted.

3. Order Cut-Off Time

Our daily order cut-off time is:

12:00 PM Eastern Time (ET), New York Time

Orders placed before 12:00 PM ET on a business day normally begin processing on the same business day.

Orders placed:

  • After 12:00 PM ET

  • On Saturdays or Sundays

  • On applicable public holidays

will normally begin processing on the next available business day.

The cut-off time determines when the processing period for an order begins and does not represent a guaranteed shipping or delivery time.

4. Order Processing Time

Orders are normally processed within:

1–3 business days

Business days are generally Monday through Friday, excluding applicable public holidays.

Order processing may include:

  • Payment authorization

  • Fraud and security review

  • Order verification

  • Inventory confirmation

  • Product inspection

  • Packaging

  • Preparation for carrier pickup

In some circumstances, additional verification may be required to protect customers and prevent unauthorized or fraudulent transactions. If additional information is reasonably required, we may contact you using the information provided with your order.

Once an order has been processed and shipped, a shipping confirmation email will be sent when applicable.

5. Estimated Transit Time

After an order has completed processing and has been handed over to the shipping carrier, the estimated transit time is:

6–9 business days

Transit time begins after the package has been accepted by the shipping carrier and does not include our order processing period.

Carrier operating schedules may vary by destination. Weekends, public holidays, customs clearance periods, and carrier service interruptions may not count as transit business days.

Delivery estimates displayed at checkout may vary by destination. Where a destination-specific delivery estimate is displayed at checkout, that estimate should be used for the applicable order.

6. Total Estimated Delivery Time

The estimated total delivery time consists of:

Order Processing: 1–3 business days
Estimated Transit: 6–9 business days
Estimated Total Delivery: 7–12 business days

For orders submitted after our daily cut-off time, the estimated processing period begins on the next applicable business day.

These delivery times are estimates rather than guaranteed delivery dates.

Delivery may occasionally take longer because of circumstances including:

  • Severe weather

  • Carrier delays or service interruptions

  • Customs inspections

  • Public holidays

  • Seasonal or unusually high order volumes

  • Transportation disruptions

  • Incorrect or incomplete shipping information

  • Security or payment verification

  • Events outside our reasonable control

We will make reasonable efforts to provide accurate shipping information and assist customers when a delivery issue occurs.

7. Shipping Confirmation and Tracking

Once your order has been shipped, we will normally send a shipping confirmation email to the email address provided during checkout.

When tracking is available, the shipping confirmation may contain:

  • Tracking number

  • Tracking link

  • Carrier information

  • Shipment status

Please allow reasonable time after receiving your shipping confirmation for the carrier's tracking system to register and display shipment activity.

Tracking information may not update immediately after the shipping label is created.

If you have not received shipping confirmation after the applicable 1–3 business day processing period, please:

  1. Check your spam or junk email folder.

  2. Confirm that the email address used during checkout is correct.

  3. Contact Renoarmy if you still require assistance.

8. International Orders, Customs, Duties, and Taxes

International orders may be subject to customs inspection or import processing by authorities in the destination country.

Unless specifically stated otherwise during checkout, import-related charges are not included in our free standard shipping offer.

Depending on the destination, additional charges may include:

  • Customs duties

  • Import taxes

  • Local taxes

  • Brokerage charges

  • Customs processing fees

Where such charges apply and have not been prepaid or expressly included during checkout, they may be the responsibility of the recipient as permitted by applicable law.

Renoarmy does not control customs authorities and cannot guarantee the amount of customs charges or the time required for customs clearance.

Customs processing may result in additional delivery time.

9. Shipping Address Requirements

Customers are responsible for providing a complete and accurate delivery address.

Where applicable, your shipping information should include:

  • Recipient's full name

  • Street address

  • Apartment, suite, building, or unit number

  • City

  • State or province

  • Postal or ZIP code

  • Country

  • Contact telephone number

Please carefully review your shipping information before completing checkout.

Incorrect or incomplete information may result in:

  • Delivery delays

  • Failed delivery attempts

  • Package returns

  • Additional shipping charges

If you notice an error after placing your order, contact us as quickly as possible.

10. Shipping Address Changes

If you need to request a change to your shipping address, please contact us immediately at:

info@renoarmy.com

We will make reasonable efforts to update the shipping address before the order has been dispatched.

However, an address change cannot be guaranteed once:

  • The order has entered fulfillment

  • A shipping label has been finalized

  • The package has been transferred to the carrier

  • The carrier has begun transportation

Once an order has shipped, we may not be able to redirect or change the delivery address.

If a package is returned because an incorrect or incomplete address was supplied during checkout, the available resolution will be determined after the package is returned and reviewed.

11. Undeliverable, Refused, or Returned Packages

A shipment may be returned to the sender for reasons including:

  • Incorrect shipping address

  • Incomplete shipping address

  • Failed delivery attempts

  • Recipient unavailable

  • Package not collected within the carrier's required period

  • Delivery refused by the recipient

  • Customs or carrier restrictions

If your shipment is returned, please contact Renoarmy.

After the returned package has been received and reviewed, we will provide the available resolution in accordance with the circumstances of the order and our Return & Refund Policy.

Depending on the circumstances, available options may include:

  • Reshipment

  • Refund

  • Other appropriate resolution

Additional shipping charges resulting directly from an incorrect address, an unjustified refusal of delivery, or failure to collect a shipment may be the customer's responsibility where permitted by applicable law.

12. Delayed Shipments

While we make reasonable efforts to meet our estimated delivery times, shipping delays may occasionally occur.

Possible causes include:

  • Severe weather

  • Transportation disruptions

  • Carrier service interruptions

  • Customs processing

  • Public holidays

  • Peak shopping periods

  • High shipping volumes

  • Incorrect delivery information

  • Events outside our reasonable control

If your package has not arrived by the end of the estimated delivery period, please first review the available tracking information.

You may then contact the carrier where appropriate or contact Renoarmy for assistance.

When contacting us regarding a delayed shipment, please provide:

  • Order number

  • Full name

  • Email address used for the order

  • Delivery address

We will make reasonable efforts to review the shipment status and assist with the next appropriate steps.

13. Lost or Missing Packages

If tracking information shows that your order was delivered but you cannot locate the package, we recommend first checking:

  • The delivery area around your property

  • Mailroom or package storage areas

  • Other members of your household

  • Neighbors

  • Building management or reception

  • The shipping carrier

If you are still unable to locate your shipment, contact us at:

info@renoarmy.com

Please provide your order number and relevant delivery details.

We will review the shipment information and, where appropriate, assist in opening an investigation or claim with the shipping carrier.

Carrier investigations may require additional processing time.

If a shipment is confirmed as lost, we will provide an appropriate resolution in accordance with applicable law, carrier findings, and our Return & Refund Policy.

14. Damaged Packages, Defective Products, or Incorrect Items

If your shipment arrives damaged or you receive an incorrect, defective, or incomplete item, please contact us promptly.

To help us review the issue, we may request:

  • Your order number

  • Description of the issue

  • Clear photographs of the item

  • Photographs of the shipping package

  • Photograph of the shipping label

  • Other information reasonably necessary to verify the issue

Please retain the item and original packaging until your request has been reviewed.

Eligible damaged, defective, missing, or incorrect products will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

15. Multiple Shipments

Orders containing multiple products may occasionally be fulfilled from more than one location or divided into separate packages.

If an order is shipped in multiple packages:

  • Each shipment may have a separate tracking number.

  • Packages may arrive on different dates.

  • One package arriving before another does not necessarily mean that an item is missing.

  • Customers will not be charged an additional standard shipping fee solely because Renoarmy divided an order into multiple shipments.

Please review all available tracking information before reporting part of a multi-package shipment as missing.

16. Weekends, Public Holidays, and Peak Periods

Our normal processing days are Monday through Friday.

Orders are generally not processed on weekends or applicable public holidays.

Processing or delivery times may be extended during:

  • Major public holidays

  • Promotional events

  • Peak shopping periods

  • Severe weather

  • Carrier disruptions

  • Unusually high order volumes

When we become aware of a significant delay affecting an order, we will make reasonable efforts to communicate available information to the customer.

17. Order Verification and Shipping Security

To help protect customers against unauthorized transactions and delivery fraud, certain orders may be reviewed before shipment.

We may temporarily hold an order when:

  • Payment information cannot be verified

  • Billing and shipping information requires review

  • The payment processor identifies unusual activity

  • The order presents an elevated fraud or security risk

Where reasonably necessary, we may contact the customer for additional information before fulfillment.

If an order cannot be reasonably verified, it may be canceled and any eligible captured payment will be returned to the original payment method.

These measures are intended to protect our customers and maintain a safe and reliable purchasing environment.

18. Relationship to Our Return & Refund Policy

This Shipping Policy should be read together with our Return & Refund Policy.

Issues involving:

  • Returns

  • Refund eligibility

  • Damaged merchandise

  • Incorrect products

  • Defective products

  • Returned shipments

  • Missing products

will be resolved according to the applicable provisions of our Return & Refund Policy and relevant consumer protection laws.

Nothing in this Shipping Policy is intended to limit any mandatory consumer rights that apply under applicable law.

19. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes to our shipping methods, carrier services, business operations, or applicable legal requirements.

The current version will be published on this page together with its updated effective date.

Changes will apply from the date they are published unless otherwise required by applicable law.

20. Contact Information

For questions about shipping, tracking, delivery, or an existing order, please contact us:

Store Name: Renoarmy
Email: info@renoarmy.com
Phone: +1 214-526-7287
Business Address:
3631 Binkley Ave
Dallas, TX 75205
United States

We aim to respond to customer inquiries within 24–48 business hours.

When contacting us about an order, please include your order number and the email address used during checkout so that we can assist you efficiently.