Refund policy
At Renoarmy, we want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions, time limits, return methods, exchanges, and refund processing procedures for orders placed through our website.
1. Return Period
We accept return requests made within 30 days of the date your order is delivered.
To qualify for a return, you must contact us within this 30-day return period. Return requests submitted after 30 days may not be accepted.
2. Eligible Returns
We accept returns for both:
- Defective or damaged products
- Non-defective products, including items that you no longer want or that do not meet your expectations
Returned products must meet the conditions described below.
3. Product Condition
Only products returned in new condition are eligible for return.
Returned products must be:
- Unused and unworn
- Unwashed and unaltered
- Free from damage, stains, odors, scratches, or signs of use
- Returned with all original tags, accessories, packaging, manuals, and promotional items
- In the same condition in which they were received
Products that show signs of use, wear, alteration, misuse, or damage caused after delivery may not qualify for a refund or exchange.
4. How to Request a Return
To request a return, contact us at:
Email: info@renoarmy.com
Please include the following information:
- Your full name
- Your order number
- The email address used to place the order
- The product you wish to return
- The reason for the return
- Clear photos or videos if the product is damaged, defective, or incorrect
Our customer service team will review your request and provide return instructions.
Please do not send a product back before receiving return instructions from us. Unauthorized returns may be delayed or refused.
5. Return Method
Returns must be sent by mail.
After your return request is approved, we will provide the applicable return instructions and return address.
Customers should use a trackable shipping service and keep the shipping receipt and tracking number until the return has been fully processed.
Renoarmy is not responsible for returned packages that are lost, damaged, or delivered to an incorrect address during return transportation.
6. Return Shipping Costs
The customer is responsible for obtaining and paying for the return shipping label and return shipping costs.
Return shipping costs are non-refundable unless otherwise required by applicable law or specifically agreed to by Renoarmy in writing.
Please do not send packages using cash on delivery or postage-due services. Such packages may be refused.
7. Exchanges
We accept exchanges within 30 days of delivery.
Exchange products must be returned in new, unused, and original condition and must meet all eligibility requirements stated in this policy.
To request an exchange, contact us at info@renoarmy.com before returning the product.
Exchanges are subject to product availability. If the requested replacement product is unavailable, we may offer another available product or issue a refund to the original payment method.
Customers are responsible for return shipping costs associated with an exchange.
8. Defective, Damaged, or Incorrect Products
If you receive a defective, damaged, or incorrect product, contact us as soon as possible at info@renoarmy.com.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging
- A photo of the shipping label
We will review the information and provide the appropriate return, exchange, replacement, or refund instructions.
Please keep the product and all original packaging until your request has been reviewed.
9. Return Inspection
All returned products are inspected after they are received.
We will verify that the product:
- Was returned within the 30-day return period
- Is in new and unused condition
- Includes its original packaging, tags, and accessories
- Matches the product included in the approved return request
We may reject a return if the product does not meet the requirements of this policy.
10. Restocking Fee
Renoarmy does not charge a restocking fee for eligible returns.
No restocking fee will be deducted from an approved refund.
11. Refund Processing
Once your return has been received, inspected, and approved, we will process your refund within 3 days.
Refunds will be issued to the original payment method used for the purchase.
After we process the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. This additional processing time is controlled by the payment provider and is outside Renoarmy’s control.
12. Refund Amount
Approved refunds will generally include the amount paid for the returned product.
Return shipping costs paid by the customer are not refundable.
Any discounts, promotional offers, or coupon codes applied to the original order will be reflected in the refund calculation.
13. Late or Missing Refunds
If you have not received your refund after it has been approved:
- Check your bank or payment account again.
- Contact your credit card issuer or payment provider.
- Contact your bank, as processing delays may apply.
- Contact us at info@renoarmy.com if you still cannot locate the refund.
Please provide your order number when contacting us about a refund.
14. Packages Returned Without Authorization
Products returned without first contacting Renoarmy may not be accepted.
Unauthorized returns may experience processing delays, and we cannot guarantee that a refund or exchange will be issued.
Always contact info@renoarmy.com and wait for return instructions before mailing a product.
15. Return Address
Do not return products to our business address without prior authorization.
The appropriate return address will be provided after your return request has been reviewed and approved.
Returns sent to an unauthorized or incorrect address may be refused, lost, or delayed.
16. Contact Information
For questions about returns, exchanges, damaged products, or refunds, contact us:
Renoarmy
Email: info@renoarmy.com
Phone: +1 214-526-7287
Business Address:
3631 Binkley Ave
Dallas, TX 75205
United States
Customer service inquiries should include your order number and the email address used to place the order.
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