Contact information

Last Updated: August 22, 2026

At Renoarmy, we are committed to providing clear, reliable, and responsive customer support.

If you have questions about an order, shipping, tracking, returns, refunds, product information, sizing, payment, or any other store-related matter, our customer support team is available to assist you.

1. Before Contacting Us

To help us review and respond to your inquiry efficiently, please provide the relevant information below when contacting us.

Order Number

If your inquiry relates to an existing order, please include your order number.

Email Address Used at Checkout

Please contact us using the same email address associated with your order whenever possible.

This helps us locate your order and verify your request more efficiently.

Reason for Your Inquiry

Please briefly explain the reason for contacting us.

Common inquiries include:

  • Order status

  • Shipping and delivery

  • Tracking information

  • Address correction requests

  • Returns and refunds

  • Damaged or incorrect items

  • Product information

  • Ring sizing

  • Bracelet sizing

  • Necklace length

  • Payment questions

  • Other customer service inquiries

2. Customer Support Hours

Our customer support team is available during the following business days:

Monday – Friday

We aim to respond to customer inquiries within:

24–48 business hours

Response times may occasionally be longer during public holidays, promotional periods, or unusually high inquiry volumes.

3. Contact Information

Store Name / Trade Name: Renoarmy
Email: info@renoarmy.com
Phone: +1 214-526-7287

Business Address:
3631 Binkley Ave
Dallas, TX 75205
United States

For the fastest assistance, we recommend contacting us by email and including your order number when your inquiry relates to an existing purchase.

4. Order Confirmation

After an order has been successfully placed, an order confirmation email will normally be sent to the email address provided during checkout.

Please review your order confirmation carefully, including:

  • Customer name

  • Products ordered

  • Shipping address

  • Billing information

  • Order total

If you notice an error, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has been processed or shipped.

5. Shipping and Tracking Support

Once an order has been shipped, a shipping confirmation email will normally be sent when applicable.

Where tracking is available, this email may contain:

  • Tracking number

  • Tracking link

  • Carrier information

  • Shipment status

Please allow reasonable time for tracking information to update after shipment.

For detailed information about processing times, estimated delivery periods, international shipping, delayed shipments, and missing packages, please review our Shipping Policy.

6. Address Changes

If you need to correct or update a shipping address, please contact us immediately.

We will make reasonable efforts to update the address before shipment.

However, once an order has entered fulfillment or has been transferred to the shipping carrier, we may no longer be able to modify the delivery address.

Please include:

  • Order number

  • Customer name

  • Current shipping address

  • Corrected shipping address

when requesting an address change.

7. Returns and Refunds

If you wish to request a return, refund, or other resolution, please contact us before sending any product back.

Return requests must comply with the eligibility requirements, return window, product condition requirements, and procedures described in our Return & Refund Policy.

Please do not send products to our business address or any other address unless our customer support team has provided or confirmed the appropriate return instructions.

Unauthorized returns may be delayed or may not be eligible for processing.

8. Damaged, Defective, Missing, or Incorrect Items

If you receive:

  • A damaged product

  • A defective product

  • An incorrect product

  • An incomplete order

  • A package with missing contents

please contact us promptly.

To help us review the issue, we may request:

  • Order number

  • Description of the problem

  • Clear photographs of the product

  • Photographs of the shipping package

  • Photograph of the shipping label

Please retain the product and original packaging until your request has been reviewed.

Eligible claims will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

9. Order Verification and Security

To help protect customers against unauthorized transactions, fraud, and account misuse, we may need to verify certain order details before discussing or modifying an order.

For security purposes, we may ask you to confirm information such as:

  • Order number

  • Customer name

  • Email address used during checkout

  • Shipping information

  • Other reasonable order details

We will never ask you to send your full payment card number, card security code, or account password by email.

Please do not send sensitive payment credentials in customer service messages.

10. Product and Sizing Assistance

If you need help selecting an appropriate product size, our customer support team can assist with general sizing information.

For jewelry products, you may contact us regarding:

  • Ring size

  • Bracelet size

  • Necklace length

  • Product dimensions

  • Product specifications

Please note that sizing recommendations are provided as general guidance and may vary depending on individual preferences and measurements.

Where available, please review the applicable product page or Size Guide before placing your order.

11. Payment Questions

If you have questions relating to a payment or transaction, please contact us with your order number and the email address associated with the order.

For your security, please do not send:

  • Full credit card numbers

  • Debit card numbers

  • CVV or security codes

  • Online banking passwords

  • Account passwords

Payment transactions are handled through authorized payment providers.

If you notice an unfamiliar or potentially unauthorized transaction, please contact us promptly and also contact your bank or payment provider where appropriate.

12. Privacy and Customer Information

Information you provide when contacting customer support will be used only as reasonably necessary to:

  • Locate and manage your order

  • Respond to your inquiry

  • Verify your identity or order details

  • Resolve shipping, payment, return, or refund issues

  • Prevent fraud and unauthorized activity

  • Meet applicable legal obligations

Customer information is handled in accordance with our Privacy Policy.

13. Important Customer Service Notice

For your protection, please communicate with Renoarmy only through the official contact information published on our website.

Renoarmy customer support will not request payment through unofficial channels or ask you to provide passwords or complete payment card credentials by email.

If you receive a suspicious message claiming to represent Renoarmy, please contact us directly using the official email address listed on this page.

14. Contact Renoarmy

For customer service assistance, please contact:

Renoarmy

Email: info@renoarmy.com
Phone: +1 214-526-7287

Business Address:
3631 Binkley Ave
Dallas, TX 75205
United States

Business Days: Monday – Friday
Response Time: 24–48 business hours

When contacting us about an existing order, please include your order number and the email address used during checkout.

Thank you for choosing Renoarmy. We appreciate your business and will make reasonable efforts to provide clear and timely assistance.